Shipping And Return Policy
At Dusk&Dew, we strive to provide the best shopping experience for our customers. That's why we have carefully crafted our shipping and return policy to ensure your satisfaction with every purchase.
Shipping
We offer fast and reliable shipping options to deliver your lip treatments right to your doorstep. Here are the details:
- Processing Time: We process and ship orders within 1-2 business days.
- Shipping Methods: We offer standard shipping and expedited shipping options. You can choose the one that suits your needs during checkout.
- Shipping Rates: Our shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost at the checkout page before making a payment.
- Delivery Time: The estimated delivery time will depend on your location and the shipping method you choose. Standard shipping usually takes 3-5 business days, while expedited shipping can deliver your order within 1-3 business days.
- Order Tracking: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment.
Please note that shipping times may vary during peak seasons or due to unforeseen circumstances. We will do our best to keep you informed about any delays.
Returns
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy. Here's what you need to know:
- Eligibility: To be eligible for a return, your lip treatment must be unused and in the same condition that you received it. It must also be in the original packaging.
- Timeframe: You have 30 days from the date of purchase to initiate a return.
- Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide you with a return shipping label, if applicable.
- Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a few business days.
- Exchanges: We currently do not offer exchanges. If you would like to exchange a product, please initiate a return and place a new order.
Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defective or incorrect item.
If you have any further questions or need assistance with your order, please don't hesitate to contact our friendly customer support team. We are here to help!