Orders & Shipping
Orders & Shipping
At Dusk & Dew, we want to ensure that our customers have a seamless and enjoyable shopping experience. Please review our Order and Shipping Policy below to understand how we handle orders and shipping of our products.
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Placing an Order To place an order on our website, simply select the product(s) you wish to purchase and add them to your cart. You can then proceed to checkout, where you will be prompted to provide your shipping and payment information. Once you have completed the checkout process, you will receive an order confirmation email.
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Payment Methods We accept a variety of payment methods on our website, including credit cards, debit cards, and other payment methods. We use industry-standard encryption technology to protect your payment information.
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Shipping Methods We currently offer standard shipping within India via various courier partners. We may add or remove shipping methods at any time in our sole discretion.
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Shipping Costs Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected. The shipping cost will be displayed at checkout before you confirm your order.
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Shipping Timeframes We typically ship orders within 1-3 business days of receiving the order. Delivery times may vary depending on your location and the shipping method selected. We are not responsible for delays in shipping or delivery due to force majeure events, such as natural disasters or government actions.
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Order Tracking Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the courier partner's website.
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Shipping Restrictions We currently ship only within India. We are unable to ship to PO boxes, APO/FPO addresses, or international addresses.
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Order Cancellation and Returns If you wish to cancel an order, please contact us as soon as possible at the contact information provided below. We accept returns within 30 days of delivery, provided that the product is unopened and in its original packaging. Shipping charges are non-refundable.
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Damaged or Lost Shipments We take great care to ensure that our products are packaged securely and arrive in good condition. However, if your order arrives damaged or is lost in transit, please contact us at the contact information provided below, and we will work with you to resolve the issue.
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Updates to Our Policies We may update our Order and Shipping Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically to stay informed about our order and shipping practices.
If you have any questions or concerns about our Order and Shipping Policy, please contact us at the following email address info@duskndew.com