cancellation and return policy – Dusk&Dew

cancellation and return policy

Return & Cancellation

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At Dusk & Dew, we want to ensure that our customers have a hassle-free shopping experience. Please review our Refund and Cancellation Policy below to understand how we handle refunds and cancellations of our products.
 

  1. Order Cancellation If you wish to cancel an order, please contact us as soon as possible at the contact information provided below. We will cancel your order and refund your payment if the order has not yet been shipped. If the order has already been shipped, you may return the product once you receive it, in accordance with our return policy (see section 2).
     

  2. Returns and Refunds We accept returns within 30 days of delivery, provided that the product is unopened and in its original packaging. To initiate a return, please contact us at the contact information provided below. Once we receive the returned product, we will inspect it and process your refund. Shipping charges are non-refundable.
     

  3. Damaged or Defective Products If your product arrives damaged or defective, please contact us at the contact information provided below within 7 days of delivery. We will work with you to resolve the issue, which may include a replacement product or a refund.
     

  4. Refund Processing Time Refunds will be processed within 5-7 business days of receipt of the returned product. The refund will be processed to the original payment method used at the time of purchase.
     

  5. Updates to Our Policies We may update our Refund and Cancellation Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this policy periodically to stay informed about our refund and cancellation practices.

     

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at the following email address:  info@info.com